Why Smooch not receiving Images from admin? -

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i implemented smooch in project , configured receive emails when users message me. when user sends image our app our admins receive them if admin tries reply image doesn't, admin can respond text.

how can send image replies users on email?

unfortunately smooch doesn't support responding users image attachments via email. best workaround exists post image somewhere internet visible , send user link.

note other smooch business app integrations support sending images users using special syntax looks this: ![](image_url_here), syntax not supported business-facing email channel. can find more info these special syntaxes here.


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