queue - Will OpenVBX and Twilio handle multiple calls and if one line is busy, go to the next line, etc -

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can tell me if call flow below work openvbx & twilio , if so, how set there? i'm using twilio trial number test out, no luck far. have downloaded plugin "openvbx-plugin-queue-master" looks may work, can't to. i'm not telephony expert. programmer. =)

here need. need able receive multiple calls @ same time , move caller next available attendants.

  • they need hear main greeting, press 1
  • then go support group ideally (that not working me right either)- let's attendant #1.
  • if attendant #1 on phone, put them on hold briefly listening greeting, send them attendant #2
  • if attendant #2 busy...repeat process until run out of attendants , go vm.

here install version:

  • current version: 1.2.20
  • schema version: 79
  • latest schema available: 79
  • site revision: 1026

any appreciated!

support openvbx not active @ time.

i'd suggest take @ guide queues. https://www.twilio.com/docs/api/twiml/guides/queues

beginning queuing caller (an example in ruby): 

require 'sinatra' require 'twilio-ruby'  # handles post request twilio , generates twiml puts caller in queue. post '/caller/?'   response = twilio::twiml::response.new |r|     # use <enqueue> verb place caller in <queue>     r.enqueue "queue demo"   end   response.text end

you can handle more sophisticated workflows iterating through agents via taskrouter.

and call screening tutorial demonstrates how handle agent voicemail production ready code.

please let me know if helps @ all.


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